Southwest Airlines is still struggling to cancel or delay arrivals and departures as of Wednesday. Stranded passengers contact travel agencies. But they don’t have much luck either. “I stayed on hold for almost 12 hours to get their flights done,” said travel agent Bridget Broders. The owner of Blue Water Destinations says it took her so long to change her client’s flight from Omaha to Sioux falls. “It’s been a long night,” Broders said. “So I just got into bed and put in an AirPod and woke up at 5 the next morning and we were still on hold. I finally got it just before 6am. I have someone who picks up.” As travel agents try to solve their customers’ cases, bags await their owners at Epley Airfield on Wednesday. If you need help getting home but did not travel through an agent, you may have to pay a service fee to get their help. A woman who watches vacation travel news lives just minutes from the airport. Stephanie Mann says she wants to become a travel agent. But until then, the Greater Saint Paul Church Volunteer is opening her home to families with children who are stuck in Omaha,” Mann said. “Relax.” You can contact Mann on her Facebook here. Flyers also contact AAA. An Omaha spokesman says they are receiving an increase in calls. If you have a membership, AAA says they can help you rent a car, change a flight, or request a refund.
Southwest Airlines is still struggling to cancel or delay arrivals and departures as of Wednesday. Stranded passengers contact travel agencies. But they don’t have much luck either.
“I stayed on hold for almost 12 hours to take care of their flights,” said travel agent Bridget Broders.
The Blue Water Destinations owner says it took her so long to reschedule her client’s flight from Omaha to Sioux Falls.
“It’s been a long night,” Broders said. “So I just got into bed and put in an AirPod and woke up at 5 the next morning and we were still on hold. I finally got it just before 6am. I have someone who is losing weight.”
As travel agents try to solve their customers’ cases, bags await their owners at Epley Airfield on Wednesday. If you need help getting home but did not travel through an agent, you may have to pay a service fee to get their help.
A woman who watches vacation travel news lives just minutes from the airport. Stephanie Mann wants to be a travel agent, she says. But until then, the Greater Saint Paul Church Volunteer is opening up her home to families with children who are stuck in Omaha.
“When you know you’re stuck, you know your luggage is there, you come and do what you have to do,” Mann said. “Peace of mind.”
You can contact Mann via her Facebook here.
Flyers also contact AAA. An Omaha spokesman says they are receiving an increase in calls. If you have a membership, AAA says they can help you rent a car, change a flight, or request a refund.
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